If there are any problems with your item(s), please contact Graceful Designs immediately, and I will do my best to make things right. I will accept returns and issue a refund if I am unable to satisfy your complaint, under the following conditions (note: for furniture returns policy, see lower section):
If the above conditions are met, you will receive a refund for the purchase price of your item(s), minus any original shipping fees and/or delivery fees, as these are non-refundable. You will be notified via email with the details of the refund. Your refund will be issued back to the form of payment used to make the purchase (credit card or PayPal account). It may take up to 5-7 business days for your refund to show up on your card or account. If you have not received your refund within that time frame, please contact your credit card company or PayPal.
Furniture Return Policy:
I will accept returns and issue a refund on furniture purchases under the following conditions:
Please note that Graceful Designs does not offer exchanges on any products. If you wish to obtain an item other than that which you purchased, you will need to return your original purchase, according to the stipulations above, and place a new order for your desired product.
If you have any questions or concerns, please feel free to contact me.